Welcome to our Frequently Asked Questions section! Travelling can raise many queries, from booking procedures to safety measures. This FAQ aims to provide clear and concise answers to your most common questions regarding our airport taxi services. Whether you’re a first-time traveller or a frequent flier, our goal is to ensure a smooth and enjoyable experience from start to finish.
General Questions
How can I book an MK Cabs airport taxi?
You can easily book an MK Cabs airport taxi by visiting our user-friendly website, calling our dedicated booking line at +44 1908 900900, or using our convenient mobile app. We ensure that the booking process is quick and straightforward, allowing you to choose the method that suits you best.
Which airports do MK Cabs provide transfers to and from?
MK Cabs provides reliable transfers to and from all major airports, including London Heathrow, London Gatwick, Luton, Stansted, Birmingham, and London City airports. We cover all your travel needs, ensuring you reach your destination smoothly and efficiently.
What are your fixed fares for popular airport destinations?
We pride ourselves on offering transparent pricing with fixed fares for popular airport destinations. Here are our rates:
- Luton: £45
- Heathrow: £95
- Gatwick: £145
- Stansted: £110
- Birmingham: £96
- London City: £140
With these fixed prices, you can budget for your travel without surprises.
Do you offer same-day airport taxi bookings?
Yes, we understand that travel plans can change unexpectedly, so we provide same-day airport taxi bookings, subject to availability. We recommend booking in advance to guarantee your ride, especially during peak travel times.
Can I pre-book an airport taxi for a specific time?
Absolutely! You can pre-book your MK Cabs airport taxi for a particular time, ensuring a timely pick-up. This feature is especially beneficial for early-morning flights or late-night arrivals, giving you peace of mind.
Is it possible to book a return trip in advance?
Yes, you can conveniently pre-book your outbound and return trips for airport transfers. This option allows you to plan your travel itinerary easily and ensures your transportation is secured for both legs.
Can I book an airport taxi for multiple stops?
Definitely! We offer the option to book an airport taxi with various stops. Just provide the details of your journey during the booking process, and we’ll accommodate your requests to make your trip as convenient as possible.
How long does the airport transfer usually take?
The duration of your airport transfer will depend on the distance and current traffic conditions. For instance, the journey from Milton Keynes to Heathrow typically takes 1 hour and 30 minutes. However, we always advise checking traffic updates closer to your travel time.
Can I book a taxi for a large group or corporate travel?
Yes, MK Cabs caters to large groups and corporate travel needs. We have a variety of vehicles that can accommodate groups of different sizes, including executive cars for business clients, ensuring a comfortable and professional travel experience.
Do you offer airport transfers for business clients or executive travel?
Yes, we specialize in providing tailored services for business clients. Our executive and luxury vehicles are designed for comfort, making your journey to and from the airport a relaxing and premium experience.
Payment & Pricing
What payment methods do you accept for airport transfers?
We accept various payment methods for your convenience, including cash, credit/debit cards, and online payments through our website or app. This flexibility allows you to choose the payment option that suits you best.
Are your airport taxi fares fixed, or do they depend on traffic?
Our airport taxi fares are fixed, so you can rest assured that your fare will not change due to traffic conditions. This fixed pricing model provides peace of mind and helps you budget your travel expenses effectively.
How is the price calculated for my airport transfer?
The price for your airport transfer is calculated based on the distance between your pick-up location and the airport. We have established fixed rates for specific destinations to simplify travel budgeting.
Do you charge extra for flight delays or waiting time at the airport?
We understand that flights can be unpredictable, so we offer a grace period for waiting time. However, after this period, additional waiting charges may apply. We also monitor flights to adjust pick-up times if delays occur, so you don’t have to worry.
Are there additional fees for luggage or extra passengers?
There are no additional fees for standard luggage or extra passengers as long as the vehicle you book can comfortably accommodate them. We strive to keep your travel experience hassle-free and transparent.
Do you offer discounts for frequent airport transfer users?
Yes, we value our frequent travellers and corporate clients. We offer special discounts and arrangements for regular users. Please get in touch with us to discuss how we can tailor our services to meet your needs.
Is there a minimum fare for airport transfers?
Yes, we have a minimum fare of £40 for all airport transfers. This ensures that we can provide quality service while covering our operational costs.
Can I pay in advance online or in cash on the day of the trip?
You have the option to pay in advance online via card or make a cash payment to the driver on the day of your trip. This flexibility lets you choose the payment method that best suits your preferences.
Do you offer any promotional offers or coupons?
Yes, we frequently provide promotional codes and discounts to help customers save on airport transfers. Check our website regularly or subscribe to our newsletter for the latest offers.
How do I get a receipt for my payment?
After completing your journey, you can request a receipt directly from the driver or receive a digital receipt via email. This ensures you have proper documentation for your records.
Services & Amenities
Do you offer meet-and-greet services at the airport?
Yes, our drivers provide exceptional meet-and-greet services. Upon your arrival, your driver will be waiting for you in the arrivals hall, holding a sign with your name for easy identification.
Can the driver help me with my luggage?
Absolutely! Our drivers are more than happy to assist you with your luggage. We want to make your travel experience as seamless and comfortable as possible.
What type of vehicles do you offer for airport transfers?
We offer a diverse range of vehicles for airport transfers, including standard sedans, executive cars, and larger vehicles for group travel. This variety ensures we can meet your specific travel needs.
Are your taxis equipped with Wi-Fi and charging ports?
Yes, many of our vehicles come equipped with Wi-Fi and charging ports. We understand the importance of staying connected during your journey and aim to provide all necessary amenities for your comfort.
Do you offer child seats for airport transfers?
Yes, we provide child seats upon request to ensure the safety of your little ones during the journey. Please inform us of your needs when making the booking.
Are your airport taxis wheelchair accessible?
Yes, we have wheelchair-accessible vehicles available. It’s essential to specify this requirement when booking so we can ensure you receive the appropriate vehicle.
Can I request a specific vehicle type for my airport transfer?
Yes, we allow you to request a particular type of vehicle that suits your needs, such as an executive car or a larger van. We want to accommodate your preferences as much as possible.
Do you provide executive or luxury cars for airport transfers?
Yes, we offer a selection of executive and luxury vehicles for our clients who prefer a premium travel experience. Your comfort and satisfaction are our top priorities.
Are your airport taxis pet-friendly?
Yes, we have pet-friendly taxis available. If you plan to travel with a pet, let us know in advance, and we will make the necessary arrangements.
Can I book an eco-friendly vehicle for my transfer?
Yes, we understand the importance of sustainability and offer eco-friendly vehicles upon request. Please mention this option when booking to ensure we can accommodate your preferences.
Flight Monitoring & Delays
Do your drivers monitor flight arrivals for delays?
Yes, our drivers are trained to monitor flight arrivals closely. This allows us to adjust pick-up times based on delays, ensuring you are not left waiting.
What happens if my flight is delayed?
If your flight is delayed, our driver will adjust the pick-up time accordingly, at no extra cost, within the allowed waiting period. We aim to provide you with a stress-free travel experience.
Will the driver wait for me if my flight is delayed or cancelled?
Our drivers will patiently wait for you if your flight is delayed. However, if your flight is cancelled, we kindly ask that you notify us immediately.
How long will the driver wait after my flight lands?
Our drivers will wait up to 45 minutes after your flight lands. Beyond this time, waiting charges may apply, but we strive to ensure you’re accommodated within this window.
Do I need to notify you if my flight is rescheduled or delayed?
You don’t need to inform us about flight delays; we actively track flight information. However, please inform us promptly for rescheduled flights to ensure a smooth pick-up.
Changes & Cancellations
How can I modify or cancel my booking?
You can easily modify or cancel your booking online through our website, via our app, or by contacting our customer service team directly. We strive to make this process as simple as possible for you.
Is there a cancellation fee?
We understand that plans can change, so we offer free cancellations up to 24 hours before your scheduled pick-up time. Cancellations made within 24 hours may incur a small fee.
Can I change my pick-up location after booking?
You can change your pick-up location if you inform us in advance. This lets us adjust our logistics and ensure your ride is on time.
What if I need to change my drop-off location?
If you need to change your drop-off location, please get in touch with us immediately. We will do our best to accommodate your request, although additional charges may apply depending on the distance.
How much notice do I need to give for cancellations?
We require at least 24 hours notice for cancellations to avoid a cancellation fee. This allows us to manage our scheduling effectively.
Customer Support & Experience
What should I do if I can’t find my driver at the airport?
If you can’t locate your driver at the airport, please check the designated pick-up area first. If you still cannot find them, contact us immediately, and we’ll assist you in resolving the issue promptly.
How can I contact customer support for assistance?
You can reach our customer support team via phone at +44 1908 900900 or through our website’s contact form. We’re here to help with any inquiries or concerns you may have.
What if I leave something in the taxi?
If you leave an item in one of our taxis, please get in touch with us immediately. We’ll coordinate with our drivers to locate your belongings and arrange their return.
Can I leave feedback about my airport transfer experience?
Yes, we welcome your feedback! Please leave a review on our website or contact our customer service team. Your input helps us improve our services.
How do you ensure a high-quality service?
We ensure high-quality service by training our drivers thoroughly, maintaining our vehicles regularly, and adhering to strict safety and service standards. Customer satisfaction is our primary focus.
Special Services
Do you offer airport taxi services for events or special occasions?
Yes, we provide tailored taxi services for events and special occasions, such as weddings or corporate events. Please get in touch with us to discuss your requirements, and we’ll create a customized plan.
Can I book a taxi for sightseeing tours in addition to airport transfers?
Absolutely! We offer sightseeing tour packages in addition to airport transfers. Let us know your interests, and we’ll design a memorable experience.
Are there any age restrictions for passengers using your service?
There are no age restrictions for passengers using our service. However, we recommend that children be accompanied by an adult and secured in appropriate child seats.
What steps do you take to ensure passenger safety during transfers?
We prioritize passenger safety by conducting regular vehicle maintenance, ensuring our drivers are licensed and insured, and following strict hygiene protocols. Your well-being is our top priority.
Do you have a loyalty program for returning customers?
Yes, we offer a loyalty program for returning customers, providing unique benefits and discounts for frequent users of our services. Please inquire during your next booking for more details.
Area Coverage
Which areas do you serve for airport transfers?
We serve many areas surrounding Milton Keynes, ensuring comprehensive coverage for your airport transfer needs. Contact us to confirm if we operate in your location.
Do you offer transfers to private airports or smaller regional airports?
Yes, we provide transfers to various private and regional airports. If you need a transfer to a specific airport, please check with us for availability.
Can I book a taxi from my hotel to the airport?
We can pick you up from your hotel for an airport transfer. Simply provide us with your hotel details during the booking process.
Are there any remote or rural locations you service?
We strive to service as many locations as possible, including remote and rural areas. Please get in touch with us to confirm whether we can accommodate your pick-up or drop-off requests.
Do you provide airport transfers from train stations as well?
Yes, we offer airport transfers from various train stations. If you arrive by train and need a transfer, let us know, and we’ll arrange it.
Additional Information
Can I request a non-smoking vehicle?
Yes, all our vehicles are non-smoking, ensuring a clean and pleasant environment for all passengers. Please remind your driver if needed.
Do you provide bottled water or refreshments in your vehicles?
We offer complimentary bottled water in many of our cars. Please inquire when you make your booking to ensure you receive this service.
Are your drivers trained in first aid or emergency procedures?
Our drivers undergo training in first aid and emergency procedures to ensure passenger safety in unforeseen circumstances.
What measures do you have in place for hygiene and cleanliness?
We prioritize cleanliness by regularly sanitizing our vehicles, providing hand sanitizers, and ensuring our drivers follow strict hygiene protocols.
Can I request a driver who speaks a specific language?
While we can’t guarantee language-specific drivers, we’ll do our best to accommodate your request if you specify it when booking.
Reviews & Testimonials
Where can I read reviews about your services?
You can read reviews and testimonials from our satisfied customers on our website and various review platforms. We encourage you to check them out to gauge the quality of our services.
How do you respond to customer feedback or complaints?
We take customer feedback seriously and strive to address all complaints promptly. Your input helps us improve our services, and we encourage you to share your experiences with us.
Do you have a customer satisfaction guarantee?
Yes, we stand behind our commitment to customer satisfaction. If you are unsatisfied with our service, please get in touch with us, and we will do our best to make it right.
Can I find success stories or case studies on your website?
We periodically share success stories and case studies on our website to illustrate our commitment to customer satisfaction and showcase our services.
Do you have a referral program for satisfied customers?
Yes, we have a referral program where you can earn rewards for referring friends and family to our services. Please ask for details during your next booking.
Booking Experience
How long in advance should I book my airport taxi?
We recommend booking your airport taxi at least 24 hours in advance to ensure availability, especially during peak travel periods. However, same-day bookings may be accommodated based on availability.
Is your website user-friendly for booking taxis?
Yes, our website is designed with user-friendliness in mind, making the booking process straightforward and efficient for all customers.
Do you have a mobile app for booking airport transfers?
Yes, we offer a mobile app for easy booking, allowing you to arrange airport transfers from your smartphone conveniently.
Can I track my driver after booking?
Our mobile app includes tracking features, enabling you to monitor your driver’s location and estimated arrival time after booking.
What if I have special requests during my booking?
If you have special requests, please mention them during the booking process, and we will do our best to accommodate your needs.
Safety & Security
What safety measures do you have for drivers and passengers?
We conduct thorough background checks for all drivers and ensure they follow safety protocols, such as wearing seat belts and adhering to traffic regulations, to guarantee a safe ride for passengers.
How do you ensure the safety of children during transfers?
We recommend using appropriate child seats, which can be provided upon request, to ensure the safety of children during transfers. Parents are encouraged to supervise their children at all times.
What should I do if I feel unsafe during my ride?
If you ever feel unsafe during your ride, please alert your driver immediately or call our customer support for assistance. Your safety is our utmost priority.
Do you have a procedure for handling emergencies during transfers?
Yes, our drivers are trained to handle emergencies and will follow established protocols to ensure passenger safety. In case of any issues, they will contact our support team for guidance.
How can I verify the identity of my driver?
Our drivers carry identification and a company badge. You can also check the details in your booking confirmation to ensure you get into the correct vehicle.
Conclusion
Thank you for visiting our FAQ section! We hope our answers have clarified any concerns you may have had. If you have further questions or require assistance, please don’t hesitate to contact our customer support team. Our top priorities are Your comfort and safety, and we look forward to providing exceptional service on your next airport transfer. Safe travels!
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