At MK Cabs, we know plans can change unexpectedly. That’s why our cancellation policy is designed to be simple, flexible, and customer-friendly. If your schedule shifts, we make sure canceling your taxi booking is easy, quick, and fair. Here’s everything you need to know.
Canceling Without Fees
Canceling more than 24 hours before your scheduled pickup? You’re in luck—there’s no cancellation fee. We believe you shouldn’t have to pay for changes you can’t control, as long as you give us enough notice.
Canceling Within 24 Hours
If you need to cancel within 24 hours of your pickup time, we understand things happen. However, since your driver will be preparing for your trip, a small fee applies. This helps us cover the costs of drivers who are already assigned and ready to assist.
Last-Minute and Same-Day Cancellations
Need to cancel last-minute or after your driver is already en route? You may face a partial fare charge. We’ll do our best to keep fees reasonable, but please understand that late cancellations impact our drivers’ schedules.
No-Show Policy
If you fail to cancel and don’t show up for your scheduled ride, we’ll charge 50% of the fare. This is to cover the driver’s time and resources.
What Happens If Your Flight Is Canceled or Delayed?
We’ve got you covered. If your flight is canceled or delayed, we won’t charge a fee as long as you let us know. We track your flight information in real time to ensure we’re updated, but it helps if you give us a quick heads-up.
How to Cancel Your Taxi Booking
Canceling with MK Cabs is simple:
- Online: Log in to your account on our website and cancel your booking.
- Mobile App: Use our app to view your bookings and cancel in just a few taps.
- By Phone: Call +44 1908 900900, and we’ll take care of it for you.
Why Our Cancellation Policy Works for You
We built our cancellation policy around your needs. Life is unpredictable, and we want you to feel confident in booking with us. By offering free cancellations and minimal fees, we aim to make your travel experience as stress-free as possible.
Have any questions or need more information? Contact us at Malikumerislam@gmail.com, and we’ll be happy to help.